Missed-Call Text-Back
Start hereEvery call you cannot pick up gets a text within seconds, so the driver has a reply and a way to book before they try another shop.
For Auto Repair Shops
The phone rings under the lift.Nobody can reach it.
Most calls to a repair shop come in while everyone is working on a car. The caller wants a time and an answer today. We build the systems that give them one, chase the estimates that stall, and bring customers back when the next service is due.
- Built for busy bays
- Live in one to two weeks
- Yours to own
Where work goes missing
Four leaks in an auto repair shop.None of them are about effort.
- 01
Calls while everyone is on a car
Your service writer is with a customer at the counter and the techs have greasy hands. The call rings out, and a driver with a warning light on calls the next shop.
- 02
Estimates waiting on approval
You find a worn part during the job and call for approval. The customer misses the call, the car sits on the lift, and the bay is blocked while you wait.
- 03
Declined work that never comes back
A customer declines brakes or a timing belt today because the timing is bad. Without a reminder, that work gets done at another shop a few months later.
- 04
Service intervals nobody tracks
Oil changes and inspections are due on a schedule you already know from the last visit. Customers forget, and nobody at the shop has time to remind them.
What we would build
In this order.Start with the first.
Most businesses do not need all of these. The first one closes the biggest leak; the rest are worth adding once it is running.
- Missed-Call Text-Back — how it works
- Lead Follow-Up System — how it works
Lead Follow-Up System
Follows up declined work and unapproved estimates by text, with the note your tech wrote, so the decision does not stall.
- Appointment Reminders — how it works
Appointment Reminders
Confirms drop-off times and reminds customers the day before, so the bay you held is actually used.
- Customer Re-Engagement — how it works
Customer Re-Engagement
Reminds customers when a service is due based on their last visit, and brings back customers you have not seen in a year.
Once it is running
An ordinary evening,with nobody at the desk.
An illustration of how the systems work together, not a client story.
- 5:50pm
A driver calls about a grinding noise from the front wheels. The shop is closing up and nobody answers. Within seconds they get a text from your number asking what is happening and offering a drop-off slot.
- 5:53pm
They reply with the make and model and book tomorrow at 8am. The booking and their description land where your service writer will see them first thing.
- 7:30pm
A customer who declined front brakes last month gets a short, planned reminder with your tech's note. They reply asking to book it in with their oil change.
- Next morning
Your service writer opens to two bookings with notes already attached, and no voicemails to return.
Worth knowing
It books the car in. It never diagnoses it.
The assistant collects what the driver hears, sees and feels so your tech starts with the right questions, but it never tells anyone what is wrong or what a repair will cost. Anything that sounds unsafe to drive, such as failing brakes or smoke, follows the script you approve, which tells the driver not to drive the car and offers a tow contact if you have one.
Questions
What ownersusually ask first.
Does it work with our shop management software?
Many shop management systems can take bookings and customer details from outside. Where yours cannot, bookings arrive in a calendar or inbox your service writer already uses. We check before quoting.
Can customers approve repairs by text?
The system can send the estimate your shop writes and collect a reply. Whether a text reply counts as approval is your shop's policy, and we set it up to match how you already record authorisation.
Can it tell customers when their car is ready?
If your shop marks jobs complete in a system we can read, yes. Otherwise your service writer sends a one-tap ready-for-pickup message, and any reply comes back to the shop.
Will customers find reminder texts annoying?
Reminders are tied to work they already had or declined, sent at a sensible interval, and every message makes it easy to opt out. A reminder about their own car reads as service, not marketing.
Other industries
The systems are the same; where the leaks are is not. Here is how they apply elsewhere.
Dental Clinics
The front desk closes at five. Toothache does not.
Front desk supportFor Dental ClinicsHVAC Companies
The busiest day of the year is the day you miss the most calls.
Built for peak seasonFor HVAC CompaniesPlumbers
A burst pipe will not wait for you to call back.
Emergency-firstFor PlumbersRoofing Contractors
You cannot answer the phone from the top of a roof.
High-value quotesFor Roofing ContractorsMed Spas
Your clients enquire at midnight. Your competitors reply at nine.
Every channel answeredFor Med SpasLaw Firms
The client who calls first is the client you keep.
Intake, not adviceFor Law FirmsElectricians
Half your calls are small jobs. The other half are the ones you want.
Sorts urgent from routineFor ElectriciansSalons and Barbers
Your hands are in someone's hair. Your phone is still ringing.
Books while you workFor Salons and BarbersReal Estate Agents
Portal leads go cold while you are at a showing.
Fast first replyFor Real Estate AgentsChiropractic & Physio Clinics
Patients feel better by visit three. That is when they stop booking.
Keeps plans on trackFor Chiropractic & Physio ClinicsCleaning Companies
Everyone asks for a quote. Few hear back fast enough.
Quotes answered fastFor Cleaning Companies