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All industries

For Plumbers

A burst pipe will not waitfor you to call back.

Plumbing emergencies are decided in minutes. The homeowner standing in water calls down the list until someone answers. We make sure the first call they make is the last one they need to.

  • Emergency-first
  • Live in about a week
  • Yours to own

Where work goes missing

Four leaks in a plumbing business.None of them are about effort.

  • 01

    Emergencies go to whoever answers

    Someone with water coming through the ceiling does not leave a voicemail. They hang up and call the next plumber, and that job was yours a minute ago.

  • 02

    Hands full, phone ringing

    You are under a sink with the water off. The phone rings in your pocket and you cannot touch it. A text back from your number is the difference between a booked job and a missed one.

  • 03

    Small jobs nobody rebooks

    A dripping tap or a slow drain is not urgent, so the customer says they will call back. Without a follow-up, most of them never do.

  • 04

    Too few reviews for the work you do

    Homeowners choose a plumber from the map listing. Happy customers rarely leave a review unless they are asked at the right moment, which is right after the job.

What we would build

In this order.Start with the first.

Most businesses do not need all of these. The first one closes the biggest leak; the rest are worth adding once it is running.

Once it is running

An ordinary evening,with nobody at the desk.

An illustration of how the systems work together, not a client story.

  1. 10:05pm

    A homeowner calls: water is coming through the kitchen ceiling. You are asleep. The assistant answers, tells them where the stop valve usually is, and asks for the address.

  2. 10:06pm

    Your rules say active leaks are emergencies, so your phone gets a call with the details. You call the customer back already knowing the job.

  3. 10:40pm

    Someone else texts about a slow drain. That is not urgent, so the assistant books them into Thursday morning and sends a confirmation.

  4. Two days later

    After the ceiling job is closed out, the customer gets a short text thanking them and asking for a review.

Worth knowing

You decide what wakes you up.

Not every after-hours call is worth a night call-out, and not every plumber wants them. You choose which situations reach you immediately, which get booked for the morning, and which get a polite referral. The assistant follows those rules exactly and never promises an arrival time you did not set.

Questions

What ownersusually ask first.

I do not take night call-outs. Is this still useful?

Yes. The assistant can book the job for the morning and give the customer basic steps such as turning off the water. They have an answer and a time, which is often enough to stop them calling someone else.

Will customers be annoyed that a machine answered?

Customers with a leak are annoyed by voicemail. An assistant that answers, understands the problem and books them in is usually a relief.

Can it give a price for a call-out?

If you give us a fixed call-out fee, it can say it. It never quotes for the work itself, because that depends on what you find.

How long does it take to set up?

Missed-call text-back is usually live within a week. The answering assistant takes longer because it has to learn your rules, typically two to three weeks.

Other industries

The systems are the same; where the leaks are is not. Here is how they apply elsewhere.

  • Dental Clinics

    The front desk closes at five. Toothache does not.

    Front desk support
    For Dental Clinics

  • HVAC Companies

    The busiest day of the year is the day you miss the most calls.

    Built for peak season
    For HVAC Companies

  • Med Spas

    Your clients enquire at midnight. Your competitors reply at nine.

    Every channel answered
    For Med Spas

  • Law Firms

    The client who calls first is the client you keep.

    Intake, not advice
    For Law Firms

  • Auto Repair Shops

    The phone rings under the lift. Nobody can reach it.

    Built for busy bays
    For Auto Repair Shops

  • Electricians

    Half your calls are small jobs. The other half are the ones you want.

    Sorts urgent from routine
    For Electricians

  • Salons and Barbers

    Your hands are in someone's hair. Your phone is still ringing.

    Books while you work
    For Salons and Barbers

  • Cleaning Companies

    Everyone asks for a quote. Few hear back fast enough.

    Quotes answered fast
    For Cleaning Companies