WhatsApp Automation
Start hereReplies to WhatsApp and social enquiries instantly in your brand's voice, answers common questions and books consultations.
For Med Spas
Your clients enquire at midnight.Your competitors reply at nine.
Aesthetic clients find you on Instagram, message at night, and book with whoever replies first. Then the value is in bringing them back on schedule. We build the systems that do both, in the tone your brand already has.
- Every channel answered
- Live in two to four weeks
- Yours to own
Where work goes missing
Four leaks in a med spa.None of them are about effort.
- 01
DMs answered the next day
A client messages about lip filler at 11pm. By the time someone replies in the morning, they have booked with the clinic that answered first.
- 02
Price shoppers who are never converted
"How much is Botox?" is the most common first message, and a bare price reply rarely turns into a booking. A short conversation that explains the consultation does.
- 03
Treatments that wear off unnoticed
Injectables and many treatments need repeating on a schedule. Clients who are not reminded at the right time drift to wherever is convenient.
- 04
No-shows on consultation slots
A missed consultation is an empty room and a practitioner's hour. Reminders with an easy reschedule fill most of those gaps.
What we would build
In this order.Start with the first.
Most businesses do not need all of these. The first one closes the biggest leak; the rest are worth adding once it is running.
- WhatsApp Automation — how it works
- Website Chatbot — how it works
Website Chatbot
Does the same on your website for the clients who research before they message.
- Appointment Reminders — how it works
Appointment Reminders
Confirms and reminds every booking with an easy reschedule link, which is what cuts no-shows.
- Customer Re-Engagement — how it works
Customer Re-Engagement
Reminds clients when a treatment is due to be repeated and brings back clients you have not seen in a while.
Once it is running
An ordinary evening,with nobody at the desk.
An illustration of how the systems work together, not a client story.
- 11:20pm
A client messages asking how much lip filler costs. The assistant replies in your tone, explains that pricing depends on the consultation, and offers to book one.
- 11:24pm
They pick Saturday at 11am. The booking lands in your calendar and they get a confirmation with what to expect and how to prepare.
- Friday
A reminder goes out with a one-tap reschedule link. They confirm.
- Three months later
Before the treatment wears off, they get a friendly message from the clinic asking whether they would like to book a top-up.
Worth knowing
It books consultations. It never gives medical advice.
The assistant explains treatments only in the words you approve and sends every question about suitability, side effects or medical history to a practitioner. Messages never carry treatment details beyond what the client already shared. If you need a business associate agreement for any part of the system, raise it on the first call and we will tell you which parts qualify.
Questions
What ownersusually ask first.
Can it answer Instagram messages too?
WhatsApp, website chat and Facebook Messenger are straightforward. Instagram depends on your account setup and Meta's current rules for automated replies, which we check for your account before quoting.
Will it quote prices?
Only the prices you choose to give it, phrased the way you want. Many clinics prefer "from" prices with an invitation to a consultation, and the assistant can do exactly that.
Does it sound like a robot?
It is written in your brand's voice from your own messages and website. Clients are told it is an assistant, and it hands over to your team whenever they ask.
Does it work with our booking software?
Many aesthetic booking platforms can take bookings from outside. Where yours cannot, the assistant sends a booking link or passes the request to your team.
Other industries
The systems are the same; where the leaks are is not. Here is how they apply elsewhere.
Dental Clinics
The front desk closes at five. Toothache does not.
Front desk supportFor Dental ClinicsHVAC Companies
The busiest day of the year is the day you miss the most calls.
Built for peak seasonFor HVAC CompaniesPlumbers
A burst pipe will not wait for you to call back.
Emergency-firstFor PlumbersRoofing Contractors
You cannot answer the phone from the top of a roof.
High-value quotesFor Roofing ContractorsLaw Firms
The client who calls first is the client you keep.
Intake, not adviceFor Law FirmsAuto Repair Shops
The phone rings under the lift. Nobody can reach it.
Built for busy baysFor Auto Repair ShopsElectricians
Half your calls are small jobs. The other half are the ones you want.
Sorts urgent from routineFor ElectriciansSalons and Barbers
Your hands are in someone's hair. Your phone is still ringing.
Books while you workFor Salons and BarbersReal Estate Agents
Portal leads go cold while you are at a showing.
Fast first replyFor Real Estate AgentsChiropractic & Physio Clinics
Patients feel better by visit three. That is when they stop booking.
Keeps plans on trackFor Chiropractic & Physio ClinicsCleaning Companies
Everyone asks for a quote. Few hear back fast enough.
Quotes answered fastFor Cleaning Companies