Missed-Call Text-Back
Start hereEvery missed call during the working day or a storm gets an instant text, so the homeowner has a reply before they try anyone else.
For Roofing Contractors
You cannot answer the phonefrom the top of a roof.
Roofing is a high-value sale with a long decision. The homeowner who calls today might sign in three weeks, and only if someone keeps the conversation going. We build the systems that answer the first call and do the following up.
- High-value quotes
- Live in two to three weeks
- Yours to own
Where work goes missing
Four leaks in a roofing company.None of them are about effort.
- 01
Calls during the job
Your crew and your estimator spend the day on roofs. A homeowner calling about a leak gets voicemail and calls the next contractor on the map.
- 02
Storm days swamp the office
After a hailstorm, every homeowner in the area calls at once. The contractors who answer first book the inspections, and the inspections become the jobs.
- 03
Estimates that nobody chases
A full replacement is a large decision that involves insurance, a spouse and other quotes. Without steady follow-up, a good estimate simply goes quiet.
- 04
Website visitors who leave
Homeowners research roofing at night. A website that only offers a contact form loses the people who wanted an answer to one question first.
What we would build
In this order.Start with the first.
Most businesses do not need all of these. The first one closes the biggest leak; the rest are worth adding once it is running.
- Missed-Call Text-Back — how it works
- Lead Follow-Up System — how it works
Lead Follow-Up System
Follows up every estimate over the weeks a roofing decision takes, answers common questions, and tells you who is ready to sign.
- Website Chatbot — how it works
Website Chatbot
Answers questions on your website at night, collects photos and details, and books inspections straight into your calendar.
- Website Development — how it works
Website Development
If your current site is slow or hard to use on a phone, a new one gives every other system something worth sending people to.
Once it is running
An ordinary evening,with nobody at the desk.
An illustration of how the systems work together, not a client story.
- Storm day, 4pm
Forty calls in an hour. The ones you cannot answer each get a text: "Sorry we missed you. Is there active water coming in?"
- 4:20pm
Replies are sorted. Active leaks are flagged for a same-day callback; the rest are offered inspection slots over the next few days.
- 9:30pm
A homeowner on your website asks the chatbot whether you work with insurance claims. It answers from what you told us and books an inspection.
- Two weeks later
An estimate from storm day has had no reply. The follow-up system checks in with an answer to the most common question, and the homeowner replies asking to go ahead.
Worth knowing
Insurance answers come from you, not the system.
Homeowners ask about insurance claims constantly. The assistant only says what you have approved, such as whether you work with insurers and what the inspection involves, and never tells a homeowner what their policy covers. Outreach after a storm follows the rules for your area and is never cold-texted to people who did not contact you.
Questions
What ownersusually ask first.
Can it book inspections into our calendar?
Yes. You set which days and areas are available, and inspections are booked into the calendar your estimator already uses.
How long does the follow-up go on for?
As long as a roofing decision usually takes, which we set with you, typically several weeks with longer gaps over time. It stops the moment the homeowner replies or asks it to.
Will it send messages to people who never contacted us?
No. Every message goes to someone who called, filled in a form or spoke to you. Unsolicited texting is both ineffective and, in many places, illegal.
We get most work from referrals. Is this relevant?
Referrals still call you, and still get voicemail when you are on a roof. Missed-call text-back protects the referrals you already earned.
Other industries
The systems are the same; where the leaks are is not. Here is how they apply elsewhere.
Dental Clinics
The front desk closes at five. Toothache does not.
Front desk supportFor Dental ClinicsHVAC Companies
The busiest day of the year is the day you miss the most calls.
Built for peak seasonFor HVAC CompaniesPlumbers
A burst pipe will not wait for you to call back.
Emergency-firstFor PlumbersMed Spas
Your clients enquire at midnight. Your competitors reply at nine.
Every channel answeredFor Med SpasLaw Firms
The client who calls first is the client you keep.
Intake, not adviceFor Law FirmsAuto Repair Shops
The phone rings under the lift. Nobody can reach it.
Built for busy baysFor Auto Repair ShopsElectricians
Half your calls are small jobs. The other half are the ones you want.
Sorts urgent from routineFor ElectriciansSalons and Barbers
Your hands are in someone's hair. Your phone is still ringing.
Books while you workFor Salons and BarbersReal Estate Agents
Portal leads go cold while you are at a showing.
Fast first replyFor Real Estate AgentsChiropractic & Physio Clinics
Patients feel better by visit three. That is when they stop booking.
Keeps plans on trackFor Chiropractic & Physio ClinicsCleaning Companies
Everyone asks for a quote. Few hear back fast enough.
Quotes answered fastFor Cleaning Companies